Privacy Policy
isolace · effective 2026-09-29
isolace is software that learning centers use to check students in and out, keep a record of the day, and tell families about it. This page says what the system stores, who can see it, who else it is sent to, and how to make it stop.
Who the account holders are
Accounts belong to parents, guardians and center staff. A child never has an account, never signs in and is never addressed by the product. A child appears as a name on a roster their own center entered, and taps a lobby tablet that holds no session for them.
Accounts are created by a center for the people that center already knows. The apps do not self-provision an account: an identity a center has never heard of is refused rather than given a session, because the alternative is a stranger reaching a center's children.
Who is responsible for a child's record
The learning center decides what is recorded about its students and why. isolace holds and processes that record on the center's behalf and under the center's instructions — we are the center's service provider, not the owner of its students' records. A request to see, correct or remove a child's record goes to the center; we act on what the center asks for.
Because the record is created and held for the center, we do not seek consent from children, and we do not direct any part of the product at children. A center's own consent obligations to its families are the center's to meet; the product's job is to make them enforceable, which is the photo-consent flag below.
What the mobile apps collect
These are the same five types declared in the App Store privacy labels and
in the app's PrivacyInfo.xcprivacy manifest. All are linked to
the account. None is used for tracking.
Name
The signed-in adult's own name, as their center has it. Used to address them and to attribute a staff action.
Email address
The sign-in address. It is how the server finds which children a guardian is a guardian of. With Sign in with Apple this may be Apple's private relay address.
User ID
The account identifier the session is issued for, and — if you sign in with Apple — Apple's stable per-app identifier, stored so that changing your Apple ID's email does not lock you out. Never an advertising identifier; the apps never read one.
Photos and videos
Check-in photos and staff-captured moments, and the short weekly film assembled from them. Taken only where a family's photo-consent flag is on, and only after an explicit tap at the moment of capture.
Audio
Only the audio inside a moment video. There is no separate audio capture and no microphone use outside recording a clip.
The apps also register a push token so the center can notify a household, and store the session token and the last screen you were on in the app's own storage on your device.
What the center's own record holds
Separately from what the app collects about you, the center records what it needs to run: a student's name and the identifier the center uses, guardian contacts, attendance (arrival, departure, and who collected the child), curriculum level and progress the center enters, tuition status, and staff time-clock punches. Those are the center's records, entered by the center.
What is never collected
- No advertising identifier.
ATTrackingManagerandadvertisingIdentifierappear nowhere in the apps. - No advertising SDK, analytics SDK, attribution SDK or crash reporter that ships user content.
- No location. The apps request no location permission of any kind.
- No contacts, no calendars, no health data, no browsing history.
- No phone number in the iOS app — there is no field for one.
Tracking, advertising and sale of data
isolace does not track you. Nothing collected is used to
follow a person across other companies' apps or websites, and nothing is
shared with a data broker. Nothing is sold. Nothing is shared for
advertising, with or without consent. The apps declare
NSPrivacyTracking = false and an empty tracking-domains list,
and there is no App Tracking Transparency prompt because there is nothing
to ask permission for. We do not build advertising profiles of parents and
we will not build them of children.
Text messages (SMS)
A center using isolace may send text messages to a parent or guardian who gave a mobile number and checked the optional SMS consent box on the center's enrollment or assessment form: appointment and assessment scheduling, attendance and check-in/check-out notices, student progress updates, and account and service updates. Texts go to adults only, never to a child. We keep a record of each consent: when it was given, on which form, and the exact wording shown. Reply STOP to any message to opt out, or HELP for help. Message frequency varies, and message and data rates may apply. The full program terms are at isolace.net/sms-policy.
Open your center's assessment or enrollment link, enter your mobile number, check the optional SMS consent box, and submit the form. The box is unchecked by default. Creating an isolace account does not subscribe you to texts. Consent is not a condition of purchase or enrollment. You can say no and still use everything else. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out at any time. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy and Terms of Service, and the full SMS Messaging Program.
The optional SMS box also appears in the signed-in family enrollment wizard's “About you” step. Enter your mobile number, read and check the box, then select Next to save your choice. View the assessment and enrollment form previews and the complete opt-in instructions. Keyword resubscription and the actual confirmation replies are described in the keyword workflow.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories of sharing described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. The only exception is a messaging provider, such as Telnyx or Twilio, that receives a phone number and message solely to deliver the texts a center is authorized to send, and may not use it for any other purpose.
Photos and consent
A photo of a person is taken only when two things are true: the family's consent flag is on, and the person holding the device tapped to confirm at the moment of capture. The flag is checked again every time a photo is shown or sent, so withdrawing consent today changes what goes out tomorrow. A child whose family has not consented checks in exactly like everyone else and is never shown anything that would tell them they are the one without photos.
Who else the data is sent to
Everything that is or describes a person goes to isolace's own servers at
isolace.net. The apps hold no API keys and talk to no other
host for that data. These are the only other parties involved, each doing
one job:
Apple
Sign in with Apple (name and email scope only), and Apple Push Notification service, which carries a notification with no personal content in it.
Google Sign-In, for accounts that use it — Google sees an email address, never a child. Google Cloud hosts the service: Firebase Authentication holds sign-in credentials, Firestore holds the records, Cloud Storage holds photos and videos, and Firebase Cloud Messaging delivers the push ping.
Telnyx
Delivers the text messages a center chooses to send its own families (for example "Ana checked in at 3:47pm"). It receives the phone number and the message, and nothing else.
Stripe
Processes the center's subscription and, where a center uses it, tuition payments. Card details go to Stripe and are never held by isolace. No payment happens inside the mobile apps.
Push notifications carry no content. A notification is an opaque ping; the app fetches what to display from isolace.net over the signed-in session. On iOS a notification service extension rewrites any payload before it is shown, so a child's name cannot arrive on a lock screen by way of a third-party message bus.
No content is sent to any AI or machine-learning service. Weekly films are assembled by our own code from the center's own photos; no model is prompted with, and no model is trained on, a child's name, face or record.
Separation between centers
One center cannot read another's students, attendance or photos — not for benchmarks, not for aggregated insight, not to train anything. Which center a request belongs to is derived from who is asking, never from anything the browser or app sends. A parent's account reaches the children they are a guardian of and nothing else.
Deleting your account
In the app: More → Account → Delete account. It completes inside the app — no email, no phone call, no support ticket — and it is immediate and irreversible. It destroys your sign-in credential, your name, email address and profile, your registered devices and queued notifications, and your saved app settings.
It does not delete the center's record of a child. A child's enrollment and attendance history is an education record that belongs to the center and that the center is obliged to keep; one guardian deleting their own login must not erase a child's history, including a co-guardian's child's. To withdraw a child, contact the center.
A deletion is logged so a center can confirm one happened. That log holds the account identifier, a timestamp, counts, and a one-way hash of the email address — not the address itself. A deletion log that stored the address would be a copy of the thing just deleted.
Center directory
Separately from any account, isolace keeps a directory of learning-center businesses — the kind of public business-contact information a directory holds — used to reach operators about the product. It contains no student or family data. To be removed from it, use the removal form or write to hello@isolace.net.
Security
Traffic runs over HTTPS. Credentials for every service live server-side in a secrets manager; no client — browser, app, or lobby tablet — ever holds one. A lobby tablet in kiosk mode can check students in and out at its one center and can do nothing else: no roster export, no billing, no settings, no other center. Staff time-clock punches are written append-only.
Regions
The apps and the service behave the same in every country and region. There is no region-specific feature, content or data practice. Data is stored on Google Cloud infrastructure in the United States.
What this page does not yet contain
Specific retention periods, a data-processing agreement, a named governing law, and formal GDPR / PIPEDA / CASL positions are not stated here, because they have not been reviewed by a lawyer and inventing them would be worse than their absence. If your center, insurer or franchisor needs one of those documents, write to hello@isolace.net and you will get a straight answer about whether it exists yet.
Changes
If this page changes in a way that affects what is collected or who it goes to, the effective date above changes with it and centers are told.
Contact
Privacy questions: hello@isolace.net. Questions about a particular child's record go to that child's center, which holds it.
isolace is an independent product built for the operators of Kumon-branded learning centers. It is not affiliated with, endorsed by, sponsored by or operated by Kumon. No Kumon trademark is used in the isolace apps, and a center's own name and branding reach the product only as data that center entered about itself.